This refund policy outlines our procedures for refunds in cases of canceled rides and other scenarios.
1. Canceled Rides by Users
1.1. Users may cancel a ride at any time before its scheduled start time through the app.
1.2. If a user cancels a ride within 30 minutes of its scheduled start time, they may be eligible for a full or partial refund, subject to our discretion and any applicable fees.
2. Canceled Rides by Drivers
2.1. In the event that a driver cancels a ride, users will receive a full refund of any amounts paid for the canceled ride.
3. Refunds for No-Show Passengers
3.1. If a passenger fails to show up for a scheduled ride without canceling through the app, they may be charged a no-show fee, which will not be refunded.
4. Payment Disputes
4.1. If you believe you have been incorrectly charged for a ride or have any payment-related concerns, please contact our customer support team for assistance.
5. Processing Time for Refunds
5.1. Refunds for canceled rides or payment disputes will be processed within 24 hours of the request.
6. Contact Us
6.1. If you have any questions or concerns about our refund policy, please contact us at support@lyftclub.co.za.